East Asia is a professional aluminum lidding foil manufacturer, offering die-cut lids and rollstock lidding foils for various plastic cups and containers made of materials like PP and PS. We have established complete service and support system. Our sales and service team consists of 8 staffs, among whom 3 for general oversea affairs, 2 for oversea technical supports, and 3 for aftersales services. All our professionals are well experienced and ready to offer you the best supports and services.

Pre-sales Services

• Online Q&A We have put together some frequently asked questions, including product specifications, minimum order quantity, delivery time, payment methods, etc. in our FAQ page, and if you have any other questions, feel free to call or email us, we will reply as soon as possible.
• Technical Guidance If you need non-standard foil lidding products, please contact us and put your requests. Our technical personnel will provide you advices and solutions that optimally fit your requirements.
• Pattern Design Modification If you need your lidding foils printed, please send us the source file of your pattern. According to the requirements of production, we may need to modify your pattern design, and we’ll show you the places needing modification if there are for confirmation, the final version will be confirmed only if you are satisfied.
• Recommendation If you are not familiar with our products, feel free to consult us and put your request. According to your certain needs, we will recommend suitable lidding products as options or references.
• Calculate and Quote We will calculate the total price according to the specifications, printing needs and quantities of your order, then offer you the quotation.
• Samples for Confirmation We can offer you sample before mass production for confirmation. You need to pay for the cost of the samples.

During-sales Services

• Lead Time Our lead time is usually 14-21 days; an extra 7 day is needed if the products you ordered are required to be printed; in some special situations, such as customized order, or very large quantity, an extra 20 day is needed.
• Order Tracking We’ll designate a professional person to track the entire process of your order.
• Quality Inspection Quality inspection will be proceeded by professional personnel after die-cutting process, unqualified products will be rejected.
• Packaging In our standard configuration, a white small packaging box contains 1000 die-cut lids, and 18 boxes are packaged in a large carton, aka 18,000 lids per carton; packaging specification is customizable.
• Delivery Our products are exported from Shanghai Port, shipping by sea or by air are optional as per customer request; transportation expense for air transportation should be paid by customer (unless delivery time is delayed due to our issues).

After-sales Services

• During Warranty Period Our aluminum foil lids are guaranteed to be functional for 2 years in good storage condition. During this period, if the foil lids you ordered are unable to stick tightly, please send us written feedback and photos, we’ll reply you with reasonable solution within 2 work days. If our solution is unable to solve the issue, we’ll pay complete compensation for customer’s loss.
• Safeguard During Transportation During transportation, if the cargo is damaged due to non-human factors (e.g. natural hazard), we will call transport company to account, and compensate for customer’s loss.
• Regular Return Visits We’ll regularly email or call our customers for satisfaction survey in all aspects, such as printing tightness, sealing tightness, cargo packaging, delivery time, etc. We’ll provide solutions for reported issues, and improve our products and services according to customers’ feedbacks. Feel free to contact us if you meet problems or issues.